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Returns and Refunds

Returning Computers

Computers purchased from Amazon.com, which have not been opened, may be returned for a refund within 30 days of receipt of shipment via our online Returns Center. Computers purchased from Amazon.com which have been opened are subject to a partial refund of 85% of the sale price. Computers may not be returned more than 30 days from the date of shipment receipt.

All computers sold by Amazon.com are supported by the computer's manufacturers. In the unlikely event a computer appears to be defective, customers are directed to contact the customer support networks of the individual computer manufacturer to have it serviced under warranty. See manufacturer contact information below.

Amazon.com cannot accept returns of items purchased from Amazon Merchants. Items that are picked up at a store or shipped directly by the merchant must be returned to the merchant according to their return guidelines. Read more about ordering from Amazon Merchants.

If you're returning a computer purchased from Amazon Marketplace, please contact the seller directly. Computer laptops and desktops which are purchased from Amazon Marketplace sellers cannot be returned if 30 days have passed from the date of shipment. Learn more about Marketplace returns.

For more information about refunds, exchanges, and return deadlines, see our general Returns Policy.

Computer Return Policy

Due to computer manufacturers policies and restrictions, computer products which are greater than 30 days from the date of shipment receipt may not be returned.
Computers purchased from Amazon.com, which have not been opened, may be returned for a refund within 30 days of receipt of shipment via our online Returns Center. Computers purchased from Amazon.com which have been opened are subject to a partial refund of 85% of the sale price.

For more information about refunds, exchanges, and return deadlines, see our general Returns Policy.

If you want to return an item you purchased from Amazon.com now, .